Exchange policy

Purchased goods can only be exchanged, Babeeni does not support returns when paid (except in the case of unsatisfied goods received due to Babeeni's fault, you can immediately return the goods to the postman at the time of receipt and only need to pay the fee. transport). Therefore, please check the product carefully before paying.


For any feedback, please contact one of the following communication channels:

- Hotline: 1800 646 786 VND

- Zalo:  088 818 5646

- Fanpage:

- Email:

  • Exchange time:

5 working days from the date of receipt of goods (excluding Saturday, and Sunday)


  • Applicable product types:

Full price goods and goods with discount < 30% (goods with discount > 30% Babeeni do not accept exchange)

All tags are still intact, and unused.


  • Exchange method:

Can only be exchanged 1 time/product

Only products of equal or higher value can be exchanged (non-refundable if the exchanged product is of a lower value)

Comes with the purchase receipt and tags intact.


  • In case the warranty is not covered:

The product has been purchased more than 5 days since the customer received it

The company's stamps are not intact

Used product

The product has been intentionally damaged (cut, tear, fade, dirty, have a bad smell, smell of cleaning chemicals ...)

Products are 30% off or more.


  • Shipping costs in case of exchange:

In case the customer receives the goods and has problems such as choosing the wrong size, defective product, etc. want to change to another product, please pack and return the product to Babeeni with the purchase invoice, clearly stating: Exchange Babeeni (customer pays shipping cost). After that, Babeeni will resend another product to the customer a second time (Babeeni pays the shipping cost)


  • Exchange process:


Step 1: You can choose 1 in 3 ways

- Directly call customer service hotline: 1800 646 786

- Contact via Facebook fan page:

- Company Zalo: 088 818 5646


Step 2: Depending on the customer's purchase method:

- Buy at the showroom: exchange goods directly at the purchased showroom

- Online purchase: Customers pack products with invoices and accompanying gifts (if any), and send them to the address: 12, Lane 80 Hoa Lam Street, Viet Hung Ward, Long Bien District, Hanoi


Step 3: Babeeni checks that the goods are eligible for exchange, and immediately returns another product to the customer for the second time.